Last updated: 16th December 2024
This Privacy Policy explains how we, Telleroo, based at St Mary's Court, Amersham, Buckinghamshire, England, HP7 0UT, collects and processes your personal data. It also outlines your rights regarding your personal information. If you have questions about this Privacy Policy or want to exercise your rights regarding your personal data, contact us at this address or email us at support@telleroo.com. We prefer to be contacted by email. This Privacy Policy affects your legal rights and obligations, so please read it carefully. If you do not agree with this Privacy Policy, do not share your personal data with us, and/or ask your employer not to share data with us. This Privacy Policy may be updated periodically at our discretion, particularly to reflect changes in applicable laws. If we do so, and these changes substantially affect your rights or obligations, we will notify you, provided we have your email address. Otherwise, it is your responsibility to review this Privacy Policy regularly so that you are aware of any changes to it.
We may need to collect your personal data either when you provide it directly to us or when your employer, as our client, creates an account on your behalf to give you access to our platform. In these situations, we assume the role of data controller for your data.
We may receive your personal data through our platform if one of our clients uploads payment details to process a payment to you, such as a salary or invoice. In these cases, we act as a data processor and handle your personal data solely in accordance with the client’s instructions.
By personal data, we mean identifiable information about you, such as your name, email address, gender, date of birth, phone number and your IP address.
Your Company
What we collect as a data controller
Shareholders
Directors
Authorised Person
Telleroo Application Users
Potential Customers/Job Applicants
What we collect as a Data Processor
Payees
Most of the personal information we process is provided to us directly by you for one of the following reasons:
When you use our website or application, we automatically collect and store information about your device and your activities. This information could include:
Some of this information is collected using cookies and similar tracking technologies. If you want to find out more about the types of cookies we use, why, and how you can control them, please see our Cookies Policy.
As set out above, your employer or business partner may provide personal data, that relates to you, so you can create an account on our platform, or receive payments via our platform.
We may also receive personal data about you from our payment providers and our website security service partners, particularly if there is any misuse of the platform including the introduction of viruses or other malicious software.
If you apply for a job with us, we may receive personal data about you from your previous employer or other references.
We also receive personal information indirectly, from the following sources in the following scenarios:
We use the information to comply with Anti-Money Laundering Regulations and Sanctions Regulations.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
We may receive your personal data because you are employed at a company that uses Telleroo as its payment platform. We will process your personal data to perform any contract we have entered with your employer or in relation to any steps we take at the request of your employer prior to entering a contract. Typically, this includes creating a recipient profile for your payment details so we can send payments to you when requested by your employer.
If we have received your personal data because of your Employer/You uploaded it to our platform, we shall process that personal data for our legitimate interests and on the instructions of our client.
We may also use your personal data for our legitimate interests, including dealing with any customer services you require, for regulatory and legal purposes (for example anti-money laundering and fraud prevention purposes), for audit purposes and to contact you about changes to this Privacy Policy.
You may consent to receive product update email messages from us. You can choose to no longer receive marketing emails from us by contacting us or clicking unsubscribe in the email. Please note that it may take us a few days to update our records to reflect your request.
If you ask us to remove you from our product update mailing list, we shall keep a record of your name and email address to ensure that we do not send you any more product update information. We shall also continue to send you information relating to your use of our services if your employer has an account with us and has added you as a platform user.
We also analyse data usage of our platform and use that information to improve our services and platform for our legitimate interests. Please see our Cookies Policy for detailed information.
If you apply for a job with us, we shall use the personal data you provide to process your application and respond to you accordingly.
To comply with our legal obligations, under certain circumstances, we may have to disclose your personal data under applicable laws and/or regulations, for example, as part of anti-money laundering regulations, fraud prevention or to protect a third party's rights, property, or safety.
We may share your information with our Principle Moorwand Ltd and Clearbank Ltd where your funds are safeguarded. We may also share your personal data in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company, in which case we will send a notice to our users.
We may share your personal data with any service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including payment providers, IT service providers, accountants, auditors, lawyers and Know Your Customer and Transaction Monitoring service providers. We shall provide our service providers, sub-contractors and agents only with such of your personal data as they need to provide the service for us and if we stop using their services, we shall request that they delete your personal data or make it anonymous within their systems.
All personal data that you provide to us must be true, complete and accurate. At our request, you shall promptly provide evidence of your identity. If you provide us with inaccurate or false data, and we suspect or identify fraud, we will record this, and we may also report this to the Legal Enforcement Agencies. When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you.
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at support@telleroo.com if you wish to make a request.
Your information is securely stored. The Retention Period is based on the data category, legal and regulatory requirements, business needs, and Telleroo risk assessments.
In most cases, your personal data is kept for 6 years plus 1 year for operational reasons. We will then dispose of your information by deleting your data. For specific data retention cycles, please email compliance@telleroo.com.
We are required to retain certain personal data to comply with financial regulations (lawful basis for processing is Article 6(1)(c) UK GDPR, see also section 3 above). During the retention period, access to your information may be extended to suppliers or contractors who later join our network. They are expected to align with agreed-upon security standards. If you have any questions or wish to learn more, please feel free to contact us at compliance@telleroo.com
Some or all of your personal data may be stored, transited or transferred outside of the UK or European Economic Area (the EEA), for example, if a data server is located in a country outside the EEA or if any of our service providers or contractors are based outside of the EEA. If you want to know precisely their locations or need any further information, please send an email to compliance@telleroo.com
Where your personal data is transferred outside the UK or EEA, we will ensure the appropriate safeguards are provided in relation to the transfer, such as the International Data Transfer Agreement (IDTA).
Should you require further information on the specific mechanism, please contact us at compliance@telleroo.com.
Advertising
Facebook Audience Network, Reddit Ads, LinkedIn Ads, Google Ads and Microsoft Ads
Personal Data: Cookies; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data
Analytics
Google Analytics, Mixpanel, Hotjar Form Analysis & Conversion Funnels, Google Ads conversion tracking, FullStory and Facebook Ads conversion tracking (Facebook pixel)
Personal Data: Cookies; Usage Data
Contacting the User
Contact form
Personal Data: Company name; Accountancy name; Email address; First name; Last name; Phone Number
Remarketing and behavioural targeting
Facebook Remarketing and LinkedIn Retargeting
Personal Data: Cookies; Usage Data
Facebook Custom Audience and LinkedIn Matched Audiences
Personal Data: Cookies; email address
Displaying content from external platforms
Wistia widget and YouTube video widget
Personal Data: Cookies; Usage Data
Registration and authentication
Direct registration
Personal Data: company name; company directors, company shareholders, director identification, email address; first name; last name; phone number; User ID; website
User database management
Intercom, Attio and Calendly
Personal Data: Cookies; email address; Usage Data; various types of Data as specified in the privacy policy of the service
If you have any concerns about our use of your personal information, you can make a complaint to us at complaints@telleroo.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
You can contact us with any questions or comments about your Personal Data, this Policy, about our DPO or about any other privacy-related enquiries by emailing compliance@telleroo.com.
Company Name: Telleroo Limited
Address: Telleroo Limited, St Mary's Court, Amersham, Buckinghamshire, England, HP7 0UT
Phone Number: 0203 6334 810
