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The Telleroo Account Agreement

We were recently granted an Electronic Money Institution licence, which is an exciting milestone for Telleroo as it means we're regulated by the FCA to hold and manage your money directly. As a result, in 2026 we'll be working directly with ClearBank and we are introducing a new set of terms and conditions to reflect this.

You can view both sets of terms below:


Your funds will be protected to the same high level of security as before. Up to this point, we’ve operated as an agent of Moorwand, which held your funds in a safeguarded account with ClearBank. This change means we can now hold your funds directly with ClearBank, cutting out the middleman.

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Telleroo (Firm Reference 902767) is an agent of Moorwand (Firm Reference 900709). Moorwand is authorised by the Financial Conduct Authority (FCA) Firm Reference 902767, under the Electronic Money Regulations 2011 and the Payment Services Regulations 2017. Telleroo distributes electronic money issued by Moorwand and can provide other payment services on behalf of Moorwand. Moorwand holds all relevant client funds in a safeguarded account at ClearBank Ltd (Firm Reference 754568), regulated by the Prudential Regulation Authority and the FCA.

Telleroo (Firm Reference 1024627) is authorised by the Financial Conduct Authority (FCA), under the Electronic Money Regulations 2011 and the Payment Services Regulations 2017. Telleroo distributes electronic money and holds all relevant client funds in a safeguarded account at ClearBank Ltd (Firm Reference 754568), regulated by the Prudential Regulation Authority and the FCA.

Give us a call: 0203 6334 810 / St Mary's Court, Amersham, Buckinghamshire, England, HP7 0UT.