Fresh Solutions for Payroll Challenges: A Deep Dive with FreshPay
Words by
Charlotte Russell
February 11, 2025
February 11, 2025
FreshPay payroll software was created by three accountants who were tired of the common frustrations faced when processing payroll. Nicola Hageman, one of the co-founders, shared how they set out to create something fresh and simple—an all-in-one solution that ticks all the boxes and makes life easier for payroll teams.
You can watch the recording below, or read the highlights. ⬇️
About FreshPay
Built for collaboration within your payroll team: You’re charged per employer, so you can add unlimited team members with different permissions to various clients – all at no extra cost.
Single source of truth: You and your team can collaborate using fully cloud-based software, all working from the same shared data. This single source of truth is also accessible to employers and employees. Whilst you, as an accountant, see the full details, they view a simplified version with only the information they need.
Make payroll more profitable: Nicola and the team understand how time-consuming payroll can be for firms. It’s often a loss leader and not as profitable as it should be. That’s why they’ve focused on building efficiencies and automation into the software. For example, Director payroll can be set up at the start of the year and will run automatically for the rest of the year. This includes sending FPS to HMRC, generating payslips, creating reports, and posting to journals. Similarly, once you finalise the full payroll for the month, everything is automated—FPS is sent to HMRC on payday, payslips are generated, pension contributions are sent to the provider, and more.
Collaborate with ease: You're charged per client, based on how many payments are made in a given month. This charge can be billed to you or your clients directly. You can add any number of team members, without any extra cost.
Designed for accountants: Manage all your clients in one place. Assign team members' permissions for different clients, and only suggest payments - get clients to approve.
No more manual data entry: Get payroll sent straight to Telleroo. See what invoices are awaiting payment in Xero, and select those bills you want clients to pay.
One-click reconciliation: We'll send everything back to your clients' Xero accounts so you can reconcile in one click. That includes international and part payments!
If you've automated everything else, sending manual emails to clients about payments becomes the weak link in your process—for both you and your client.
Here are the common payment options: Manual bank transfer, BACs, or payment providers like Telleroo.
Manual bank transfer: These come with risks around security and take time. Issues like relying on insurance, remote card readers, or an unavailable person to handle payments can disrupt the process. Who steps in when that happens?
BACs: Payments need to be submitted 3 days in advance, and there’s often a cost involved. While this might work for some, smaller practices may find it unsustainable to maintain this approach.
So, why integrate FreshPay and Telleroo?
De-risk the payment process: You don't have access to clients' bank accounts, protecting your insurance. You suggest payments to clients, they are ultimately the approvers and are taking on that risk, as well as many other ways Telleroo helps to de-risk payments.
Save time: In just a click, your FreshPay payroll appears in Telleroo. It will automatically go to awaiting approval, where Telleroo notifies and chases clients for you.
Payroll for triple-digit teams: How FAB Accountants offers speedy and effective payroll management using FreshPay and Telleroo
"With our first client on Telleroo, we decided to go big, with over a hundred people. And it's quite a complicated payroll, with lots of different aspects to it. So we were a little bit wary, but this client could never get BACS files right. She was spending almost a day each month just entering the payments into the bank, and obviously that's then open to human error."
"So we thought if we're going to test Telleroo, that'd be the best one to do it on, and the process has been great. It's been seamless in terms of payment side, giving us the confidence to roll out to our other clients and we're now working our way down the list."
.webp)
